Friday, May 25, 2012

Job Description – Technical Support Associate


  • Job Role         : Remote  Infrastructure Management - Technical Support Associate (100% voice programmers)
    - Provide Technical solutions to the external customers
    - Awareness of basic networking concepts and technologies.
    - Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
    - Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting
    - Browser Support - Internet Explorer
    - Ability to identify basic hardware parts and aware of basic hardware concepts
    - User level familiarity with at least one e-mail client - Outlook, Notes etc.
    - Skilled in commercially standard software applications and major desktop operating systems.


    **This role is NOT into BPO domain.

    Job Location:  Bangalore, Hyderabad
    Shift
    : Yes (Should be Flexible)     
    General Skills and Criteria.

    •        Must have good communication skills
    •        Must have knowledge on Computer Hardware and Networking concepts
    •        Must be willing to work in Shifts


    Eligibility Criteria:  Any Engg Graduate & Any Engg Post Graduates

    Percentage: 55 % or 5.5 CGPA ( aggregate of all semesters )
    Percentage aggregate considered only for the highest degree pursued
    Must not  have any backlog at the time of IBM process on campus.

    Year of passing: 2012 ONLY  

    Process of Selection


    v  Group Discussion
    v  Technical Interviews
    v  V& A Test

    Mandatory documents to be carried for the interview:
    v  Candidate profile
    v  All the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)
    v  One photo ID proof (Driver's license/ voter's ID card/ pass port)

    Date of Joining: Immediate

    CTC: Will be disclosed to the selected candidates by the Manager

    Mandatory documents to be carried for the interview:

    1.  Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )
    2.  Marks Sheets
    a.Highest Degree (for all the semesters)
    b. XIIth
    c. Xth
    3.  Degree Certificate/s
    4.  Resume
    5.  Passport Size Photo

    If you are employed in any of the company, please bring

    • ·           Present organization offer letter
    • ·           Last 3 months pay slip / hike letter.

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